KPIs that Matter: How to Hit Your Utilization Target
Digital services organizations have a mountain of priorities. One critical component to operating successfully is understanding the utilization benchmark and consistently hitting the target.
Author: Bret Swain
KPIs that Matter: How to Protect Project Margins Amid Economic Uncertainty
Economic uncertainty is causing business leaders to become more conservative with their resources. A looming recession, layoffs across tech sectors, and shrinking budgets mean digital services companies need to optimize their performance and maximize their resources without burning people out.
During Turbulent Times, Narrow Your Focus: The Two KPIs That Matter Most
When the economy is booming and money is flowing, it’s easier for services companies to get away with sloppy operations and underperforming KPI’s. However, when...
Embarking on a Software Evaluation? Leverage These 6 Pillars from the Outcome Chain Framework
Adopting a Professional Services Automation tool is all about driving business outcomes – like better revenue, increased margin, or strategic growth. In reality, most organizations aren’t doing a great job of evaluating software, and they’re missing the mark on the solution that best suits their needs. We explain topics to consider before purchasing a new tool.